In this catalog, all $ prices refer to US dollars . For the purposes of ordering, ALL UK and European orders must be in Pounds Sterling prices and ALL other orders must be calculated in US$ prices
1) Credit card - Visa, Mastercard, Delta, AmEx , Solo and Switch are all accepted. This means any orders in US$ are changed by the bank to UK pounds and so the UK pounds amount will appear and then *your* bank will convert at their rate. This does mean the end price will vary to me slightly more or less than the actual total. We are New Moon (Enterprises) Ltd on your card statement.
2) Cheque/Money Order - Please make them payable to New Moon. If you pay by US$ cheque or money order, you must add $9 for the bank fee (£ 5.50 charged to us by the bank). We keep prices lower this way.
3) Cash - US$ or UK£ only - we suggest wrapping the cash in tin foil to disguise it and check with us to make sure you are sending the correct amount. We also suggest choosing a safe method of sending the cash. A portion of all US$ cash orders is donated to the Witches Voice.
4) UK Postal Orders - Please make them payable to New Moon
5) Bank Transfer - For existing customers only - please contact us first.
We at New Moon understand many internet businesses are slow to send out orders or do not send at all and we understand the caution many take with regards to online businesses. We are willing to answer any questions you may have and will advise you of any delay to filling your order. Please feel free to phone, email or fax us about your order. Our customers rave about our service and attention to quality and detail. Here are some of their comments.
DELIVERY CHARGES- UK Customers basic packing, postage and handling charge is 10% of total, £2 minimum charge
European Customers 15% of total, £3 minimum charge
North American customers 20% of total, $5 minimum to the US and Canada,
Rest of the World 25% of total, $10US minimum charge
DELIVERY- most orders should be processed within 7 days of receipt, but please allow 28 days for delivery. Royal Mail has admitted to LOSING MILLIONS of pieces of mail and so we STRONGLY recommend using recorded or special delivery options. Occasionally your order may be dispatched in more than one parcel. If you fail to collect your order and it is returned to us, you will be charged for redelivery. Ceramic goods, robes, some cloaks, and related items are custom made to order and so will take longer than 28 days. We also strongly recommend that international customers opt for the International Recorded option. While this option is an additional $5 it makes the item trackable and without it we cannot guarantee delivery of your goods nor, if they go missing can we trace them therefore they cannot be replaced.
AVAILABILITY-We aim to maintain sufficient levels of stock, but in the circumstance that any item is DISCONTINUED, we will contact you about alternative arrangements. Custom order items such as (but not limited to) robes, cloaks, sterling silver runes and tabards are not returnable and require full payment before work is undertaken as they cannot be sold on. Certain items will require additional time to create and so may not be available at time of order such as ceramics, robes, cloaks, sterling silver runes, etc. As many items are ordered from overseas or small firms, there can be a supply problem. All prices are applicable until superseded by a following print or electronic catalogue.
GUARANTEE-This guarantee does not affect your statutory rights within the UK.
In the unhappy event that you may need to cancel your order, please contact us immediately. If your order has not been shipped, we can do this for you instantly. If you need to return an item please be aware that you are required to contact us within 7 business days of shipping date by confirmed email (we send an autoresponse), confirmed fax (call us to check to make sure we got it) or by registered letter for a return authorization number. This is so we can track your return with a paper trail. Returns are not accepted without a returns authorization number. Do not sign for damaged parcels *OR* sign for them as damaged and report immediately so we may rectify the situation.
There is a 20% restocking fee on ALL returned orders.
Shipping costs are NOT refundable as this is a service we undertake on your behalf.
RETURNS - This does not affect your statutory rights within the UK. There is a 20% restocking fee on ALL returned orders. Shipping costs are NOT refundable as it is a service we undertake on your behalf. We do not under any circumstances give refunds to anyone other than the original purchaser.
ENQUIRIES-If you have any queries regarding your order, postal charges, or items not appearing in the catalogue, please FAX +44 (0)1235 812367, e-mail newmoon@new-moon.demon.co.uk or phone us at +44 (0)1235 819 744.
CONFIDENTIALITY-Any information given to New Moon by you, the customer, is treated in the strictest confidence. Under no circumstances do we pass on any information to a third party.
ORDER FORM GRAPHIC - please remember to send us your address if using this graphic
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All information copyright New Moon (Enterprises) Ltd unless otherwise noted. All images copyright original artists. For cyberspace copyright info CLICK HERE Disclaimer: Laws require us to say ...
None of our supplies have any magickal ability of their own.
Though aroma therapy does effect consciousness and is now a
recognized form of therapy, remember the magick is in you.
Do NOT ingest any of our products,
they are NOT to be taken internally.
New Moon is NOT responsible for misuse of our products.
Be sure to keep all Incense, oils, and other
potentially dangerous items away from children and pets.
Thank you for visiting terms & conditions here Herbs, Oils, resins and related organic and synthetic based products are intended for RELIGIOUS PURPOSES ONLY. Products sold from this site should not be eaten, drunk, sniffed, injected, smoked, used for solutions of similar unless specifically stated. Upon consumption, damaging side effects or intoxications can occur. We cannot take any responsibility if buyers of our products are using herbs or other of our products in an illegal or damaging way. You as the customer have the full responsibility for incorrect use or misuse of our products. In addition, none of our products can be used against diseases.
All products sold by Herbal-Gardens are only sold for botanical interests or as collectors' item. Please note that our
products are not intended for human consumption. If any individual chooses to use these products for other purposes,
it is the individual's own risk. We are not responsible regarding use or abuse of our products.
You must be over 18 years old (in some countries 21 years) to order from us.
All orders will be sent the regular way, at clients' risk. We only send our products to countries where they are legal.
Be familiar with your import regulations and instruct us when ordering. We are not responsible concerning import and
customs regulations. By sending us an order the customer automatically accepts all responsibilities and declares that all
actions are legal by their local law.
We reserve the right to change prices and conditions without prior notice
Herbal-Gardens - Ordering Information
